Return Policy for eddie.thorden.se
Last Updated: 20230829
At [Your E-commerce Store Name], we want you to be satisfied with your purchase. If you need to return an art piece or poster, please review our return policy below:
1. Return Eligibility
a. You can initiate a return within 14 days from the date of delivery.
b. To be eligible for a return, the art piece or poster must be in its original condition, unopened, and undamaged. It should be in the same state as when you received it.
2. Initiating a Return
a. Prior to returning an item, please contact our customer service team at edvard.thorden@me.com to inform us about the return and receive return instructions.
b. Please provide your order number and details about the product you wish to return.
3. Return Process
a. After contacting us and receiving return instructions, carefully package the art piece or poster to prevent any damage during transit.
b. You are responsible for covering the cost of return shipping.
4. Inspection and Refund
a. Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
b. If the item is approved for return, we will initiate a refund to your original payment method. Shipping costs are non-refundable.
c. The refund process may take [5] business days to complete, depending on your payment provider.
5. Damaged or Defective Products
a. In the unlikely event that you receive a damaged or defective art piece or poster, please contact us within 14 days of delivery.
b. We may request photos or other evidence of the damage or defect. Upon verification, we will provide instructions on returning the item or receiving a replacement.
6. Exchanges
a. We currently do not offer direct exchanges. If you would like a different art piece or poster, please initiate a return and place a new order.
7. Contact Information
If you have any questions or concerns about our return policy, please reach out to our customer service team at:
Email: edvard.thorden@me.com
Phone: +46 709 29 97 61